11 Approaches to amplify team productivity

February 21, 2024

We have all seen or witnessed fantastic examples of teamwork at some point in our life. Whether it’s a sports team, people coming together during a crisis, or even in the office, it’s a beautiful thing to behold! Not that we're overlooking solo efforts – they're the unsung heroes too – but there's just something magical when a diverse bunch of talents come together.


As a manager, creating that perfect team really should be your number one aim. Teamwork brings in different perspectives, shakes things up, and sparks creativity in ways solo acts can only dream of. It's the inspiration that makes the workplace groove.


If you’re in a managerial role, one of your main aims is to crank up the volume on this collective awesomeness. Encouraging productivity is a must while recognizing each player's strengths and making sure everyone's hitting their respective goals is also key. 


In today’s article, we’re going to jump straight into 11 tips on how you can boost that productivity in your workplace!


1. Consider ‘standing meetings’

No, we don’t mean a meeting where everyone stands up (but you can if you want to!) these meetings are ones that take place regularly. They aren't just for corporate show either; they've got a purpose. 


Maybe you're hashing out project updates, getting the team coordinated, or just shooting the breeze with some status reports. Unlike those quick stand-up meetings that happen every day, these standing meetings can be more chill, like once a week or maybe even once a month. 


The whole idea behind these standing meetings is to create a steady space for your team to chat, collaborate, and make decisions. It's like your reliable weekly hangout spot, but with fewer casual conversations about weekend plans and more focus on getting things done. 


Why is this great for team productivity?

These regular get-togethers keep everyone on the same page, making sure no one's left in the dark about projects and team goals. While chit-chat is encouraged, it's more about having a routine that boosts teamwork. With these predictable meet-ups, you can plan your tasks better, dodge those unexpected curveballs, and get things done without breaking a sweat. Overall, standing meetings should be your go to for a smooth, organized, and super-productive team vibe.


2. Try to create a healthy working environment

Imagine a workplace where the coffee is strong, the collaboration is even stronger, and everyone is enjoying working as a team. That's the magic of a healthy work environment. It goes a little further than modern office designs or free snacks, you should be striving for a vibe where people want to high-five each other in the hallway.


Now, creating this cool work atmosphere isn't just a touchy-feely thing—it's a game-changer for productivity. When your team feels the love and support, they may feel like they’re gearing up for a top-secret mission. Engaged, motivated team members bring their A-game, sparking creativity and turning problem-solving into a team sport. A healthy work environment is your main factor when you want a results-driven team.


Tips for a healthy working environment

So, how are you meant to achieve this healthy working environment? Don’t fret! We’re here to give you an insight into the best ways to achieve this;

1.Open Communication Channels

Think of it as creating a chatty ecosystem. Encourage team members to speak their minds, whether it's in a Zoom meeting or a good old water cooler chat. Open lines of communication? Check!


2.Promote Work-Life Balance

Break time isn't just for Kit-Kats. Encourage breaks, set reasonable working hours, and banish the idea that burning the midnight oil is a badge of honor. A well-rested team is a happy, productive team.


3.Team-building Activities

Spice things up beyond the usual grind with team-building activities. Virtual game night, anyone? Team-building activities are all about bonding and having a blast together.


4.Invest in Professional Development

Fuel your team's growth by tossing in some opportunities for skill-building. Personal and professional growth that leaves everyone feeling like rockstars.


3. Organize a team retreat

Ever felt like your office could use a breather? Team retreats are a chance to escape the daily grind and dive into a space custom-made for rejuvenation and team bonding. This is a purposeful gathering that turns colleagues into comrades, fostering collaboration, creativity, and connections that last.


Team retreats are the perfect opportunity to inject a much-needed shot of inspiration and creativity into the team dynamic. By breaking away from routine, team members connect on a personal level, sharing stories, laughter, and maybe even a few challenges. 


Examples of the best types of team retreats

Did you know there are many types of team retreats? Take a look at a few of them below!


1.Hackathon retreat

Transform your team retreat into a hackathon extravaganza. Set up an inspiring location, equip your team with creative challenges, and let the innovative sparks fly. It's not just about coding; it's about collaborative problem-solving and ideation that can reignite the team's passion for their projects.


2.Team workation (work and vacation combined)

Combine work and leisure in a picturesque setting. Whether it's a beachfront brainstorming session or a mountain retreat with laptops and hiking boots, a team workation retreat allows the team to unwind while still achieving goals. The informal setting encourages open communication and the blending of professional and personal connections.

3.Adventure and leadership retreat

Challenge your team with an adventure-packed retreat that includes team-building activities like ropes courses or wilderness survival challenges. Such experiences not only build trust and resilience but also reveal leadership qualities within the team, fostering a sense of responsibility and accountability.


Like these ideas but don’t know how to make it happen? Enter: Surf Office!

Elevate productivity amidst 130+ stunning retreat locations across APAC, Europe, and North America. From serene beaches to majestic mountains, vibrant cities to tranquil nature spots, we've got your team's vibe covered.


Can't deal with the mass amount of logistics? No problem, we take care of the following;


🚗 Stress-Free Transfers

🏨 Quality-Assured Accommodations

🎯 Engaging Team-Building Activities

🍽️ Restaurant Reservations

🗺️ Expert Retreat Planning Assistance

🔧 Onsite Support, Tailored to You.


Book now for a transformative team retreat, where collaboration meets inspiration! Your journey to heightened productivity starts with Surf Office, contact us today to get the ball rolling!


4. Be regular with your ‘regular feedback’

Alright, so regular feedback isn't just a once-in-a-blue-moon pep talk; it's a consistent dialogue between managers and team members. When we say 'regular,' we mean more than the occasional "good job" or "try harder." It's about setting up a feedback loop that happens often enough to keep everyone on the same wavelength. Think weekly or bi-weekly check-ins—enough to be helpful, not so often it feels like overkill.


Now, why bother with this whole regular feedback shebang? Simple. Regular feedback keeps everyone headed in the right direction. When you know what's working and what needs a tweak, you're not just avoiding detours; you're paving the way for a super-smooth, ultra-efficient productivity highway, perfect for increasing the overall team productivity.


Tips for keeping the feedback flowing

Perhaps you, as a manager, are not exactly excelling in the feedback department. It’s ok, we get it! Here are some tips you can follow to ensure you’re nailing regular feedback!


1Scheduled Check-ins

Make it a ritual. Set up regular one-on-ones, whether it's weekly or bi-weekly. Having these scheduled check-ins makes feedback feel like a natural part of the work routine, not a surprise pop quiz.

2.Mix the Feedback Brew

It's not all about the "you're doing great" or "here's what needs improvement." Sprinkle in some positive reinforcement along with constructive criticism. Mix the feedback brew, so it's a balanced, motivating concoction.

3.Create an Open Door Policy

Let your team know that feedback isn't confined to structured meetings. Keep the door (or the virtual chat window) open for impromptu check-ins. This flexibility ensures that feedback isn't limited to a strict schedule—it can flow when needed.


5. Make sure everyone knows their roles and responsibilities

So, what exactly are clear roles and responsibilities? Think of it as the team's roadmap—every member knows their lane, and the collective effort moves forward smoothly. Clear roles mean each team player understands their part in the grand scheme of things, minimizing confusion and boosting efficiency.


Imagine a basketball team without assigned positions—chaos on the court, right? Similarly, in the workplace, clear roles and responsibilities act as the playbook for success. It's not about confining people to boxes but ensuring everyone knows where they fit, fostering accountability, and creating a seamless workflow. When everyone knows their role, tasks are completed with purpose and precision, leading to an unmistakable surge in team productivity.


Tips for ensure clear roles and responsibilities

So, how can you ensure everyone’s on the same page and understand their roles?


1.Transparent Communication

Be the transparent captain of the ship. Clearly communicate individual roles and expectations. Use team meetings, project kick-offs, or even a dedicated document to lay out the game plan. When everyone is on the same page, collaboration becomes a well-orchestrated symphony.

2.Regular Check-Ins and Adjustments

Just as a sports coach adjusts strategies during a game, managers should regularly check in on team dynamics. Are tasks aligning with individual strengths? Are there any hurdles? Be flexible—adjust roles as necessary. A dynamic approach ensures that everyone is working at their peak potential.

3.Encourage Role Ownership

It's not a one-size-fits-all deal. Encourage team members to take ownership of their roles. When people feel a sense of ownership, they're more likely to excel in their responsibilities, fostering a proactive and productive atmosphere.


6. Don’t sleep on employee recognition programs!

Employee recognition programs are the perfect chance to sprinkle some appreciation in the workplace. Examples? Picture ‘Employee of the Month’ awards, shout-outs in team meetings, or even a simple ‘Kudos’ board where wins are celebrated publicly. It doesn’t need to be extravagant, although, if you want it to be, go right ahead!


Ever notice how a heartfelt compliment can turn a gloomy day around? Well, the same magic works wonders in the workplace. When employees feel recognized and valued, they're motivated to put in that extra effort. Recognition isn't just a feel-good strategy; it's a turbocharger for productivity. It fosters a positive work environment, boosts morale, and creates a ripple effect of increased engagement and commitment.


Tips to ace employee recognition

Not sure how to encourage the best kind of employee recognition? No problem!


1.Personalized praise

Generic compliments are great, but everyone enjoys praise on a personal level. When recognizing your team, get personal. Acknowledge specific achievements, highlight individual strengths, and let them know exactly why their contribution matters. Personalization adds sincerity, making the recognition more meaningful.


2.Frequent and timely recognition

Don't save the applause for the annual company gala. Recognize achievements as they happen, and do it often. Whether it's a quick shout-out in a team meeting or a Friday afternoon email roundup of wins, timely recognition keeps the motivation flowing.


3.Include peer-to-peer recognition

While managerial praise is essential, don't underestimate the power of peer-to-peer recognition. Encourage team members to acknowledge and appreciate each other's efforts. This creates a positive team culture where everyone plays a part in recognizing and celebrating success.


7. Don’t underestimate the potential behind wellness programs

Wellness programs are like the cool breeze of positivity sweeping through both individuals and teams. These initiatives throw a wellness party, inviting physical, mental, and emotional aspects to join the fun. The goal? To transform the workplace into a thriving hub where professional success and team members' overall health go hand in hand.


When your squad is in tip-top shape physically, mentally unshakeable, and emotionally balanced, they bring nothing but their A-game to the office. Picture reduced stress levels, magnified focus, and job satisfaction off the charts—all adding up to a team productivity fiesta.


Different ways to implement wellness programs


1.Individual wellness programs

Consider offering subscriptions to fitness apps, providing mindfulness resources, or organizing workshops on stress management. Empower individuals to take charge of their well-being, fostering a culture of self-care within the team.


2.Departmental wellness programs

Encourage team bonding through activities like departmental fitness challenges or team-building retreats. Implement flexible work hours or remote work options to support a healthy work-life balance within the department.


3.Company-wide wellness programs

Launch comprehensive wellness initiatives such as on-site fitness classes, mental health awareness campaigns, and wellness fairs. Offer financial wellness workshops or employee assistance programs to address diverse aspects of well-being across the entire company.


8. Keep up to date with the latest technology integration

Embracing tech into your business is something you must consider for boosting the team productivity! Now, we're not talking tech for the sake of being cool. Embracing technology gives your team a backup, almost like a virtual Robin to the Batman. It sorts your tasks, enhances team talk, and throws in real-time insights. This is a one-way ticket to a world where work gets done quicker, and everyone's a productivity wizard.


Examples of must-have tech in the workplace

Sometimes, there's so much tech, it becomes difficult to choose the best one for you and your team! Here are some solid suggestions for the workplace. 


1.Project management software

Think of it like a virtual control center for your projects. Asana or Trello—pick your flavor. Jumping on board with the likes of these feels as though you have a super-organized assistant, keeping everyone on the same page without drowning in email chains.


2.Collaboration platforms

Slack or Microsoft Teams—it's like having a virtual water cooler. Instant chats, file sharing, and virtual meetups make sure your team feels connected, even if they're miles apart.


3.Automation tools

Let's talk about working smarter, not harder. Tools like Zapier or Microsoft Power Automate automate the boring stuff. Imagine fewer repetitive tasks and more brainpower for the fun, creative bits of your job.


9. Flexible work schedules 

With remote and hybrid working schedules being very much a part of the traditional working way these days, it’s no wonder companies are seeing the potential in flexible work schedules! Companies are seeing a chance to give team members the autonomy to craft a workday that suits their natural rhythms and responsibilities.


Flexibility is the key to unlocking team productivity. When the team can align their work hours with their most productive times, they bring their A-game. 


Different types of flexible schedules


1.Compressed workweeks

Imagine working four longer days instead of five. Compressed workweeks give employees an extra day off while maintaining the same total work hours, offering a refreshing break without compromising productivity.

2.Flextime

With flextime, employees can adjust their start and end times within a certain window. This accommodates different lifestyles and personal preferences, promoting a healthier work-life balance.

3.Remote work options

Embrace the power of location independence. Allowing team members to work remotely, even part-time, fosters a sense of trust and provides the flexibility to create an environment conducive to individual productivity.


10. The power of task automation!

Task automation is like having a team of digital assistants handling repetitive and time-consuming tasks. It's the boost your team needs to tackle the nitty-gritty without breaking a sweat.


Can you imagine a workplace with less manual work, fewer errors, and more time for strategic thinking? A very productive one, indeed! Task automation is the efficiency booster that elevates team productivity by letting technology take care of the mundane, leaving humans to focus on creativity and high-impact tasks.


Examples of task automation you can start using today


1.Email marketing automation

Set up automated email campaigns for customer engagement, saving time and ensuring consistent communication.


2.Data entry automation

Utilize tools to automate data entry tasks, reducing the risk of errors and freeing up valuable time for more complex analyses.


3.Appointment scheduling software

Automate appointment bookings, reminders, and follow-ups, streamlining the scheduling process and reducing administrative overhead.


11. Never forget resource allocation!

Resource allocation is like playing a strategic game with your team's strengths and tasks. It's the art of wisely distributing time, skills, and tools to ensure optimal productivity.


The ultimate dream, as a boss, is to have just the right people with the right skills, working on the right tasks at the right time. Resource allocation is the key that prevents bottlenecks, minimizes downtime, and ensures your team operates like a well-oiled machine.


Tips for the best resource allocation


1.Project management tools

Use tools like Trello or Asana to allocate tasks efficiently, ensuring each team member knows their role.


2.Skill-based task assignment

Leverage individual strengths by assigning tasks based on team members' skills, maximizing output and job satisfaction.


3.Time-blocking

Implement time-blocking techniques to allocate specific periods for focused work, meetings, and collaborative sessions, optimizing daily productivity.




Source: https://www.surfoffice.com/blog/amplify-team-productivity

July 7, 2024
Feedback is one of the most frustrating elements of being a leader. An effective leader incorporates feedback into their management style. This not only improves performance but enhances employee satisfaction . The research is clear: employees want feedback. When managers provide valuable feedback, they create a culture where everyone does their best. Plus, it shows staff that their contributions make a real difference, which is key to feeling appreciated. 96% of employees say that getting regular feedback is good, while 41% of people have left a job because they felt they weren’t listened to. Furthermore, 83% of employees say they appreciate getting feedback, whether positive or negative. That’s because generally, people want to do their best. Shaping a culture where everyone works hard and offers unique contributions will make your entire staff more productive, happier, and especially loyal. 10 Effective feedback techniques 1. Sandwich Feedback This is one of the most common and most impactful forms of feedback. Chances are, you’ve received input at some point in your own life using this method. In these instances, you would sandwich a negative piece of feedback between two positive terms. You start with some form of praise, then focus on areas for improvement, and end with more positive feedback. This is particularly effective for people who have some really strong areas, along with things that need to be improved. For example: “I want to commend you for the great work you did on the Smith project. Your attention to detail was outstanding there. The only thing that we might want to improve is the timeliness of your deliverables. It seems we missed a few deadlines along the way, so I just wanted to remind you of the importance of meeting those milestones on time. That being said, I’m confident you will improve in that area and overcome any obstacles you might be facing here, because you have a tremendous work ethic. We’ve always been able to count on your skills and dedication.” 2. DESC (Describe, Express, Specify, Consequences) With this method, the goal is to deliver feedback in the most balanced way. The focus is on providing feedback that is clear and concise, while being constructive. With this tactic, you break down feedback into distinct and understandable parts. That will make it easier for employees to grasp and then act upon. Start by describing the behavior, expressing your feelings about it, laying out clear expectations, and then sharing possible consequences. For instance, “I’ve noticed you tend to run late to our team meetings. That behavior makes me feel as though you don’t prioritize our time together and it disrupts the flow of our discussions. I’d like to see you arrive on time for our future scheduled meetings. Once we address this issue, we’ll have more productive and efficient meetings and be able to have them less often.” 3. EDGE (Explain, Describe, Give, End Positively) Ensure feedback flows smoothly with this method. This strategy can serve as a roadmap for your feedback discussions, making sure you have all of the important points covered. As the acronym states, start by explaining the area for improvement, including describing what you noticed. Then give specific feedback and be sure to end on a positive note. Here’s an example: “I wanted to chat about our recent sales pitch with the client, because having stellar presentations is really important to our future success. I noticed that during the pitch you spoke very quickly and didn’t seem eager to engage with the client in meaningful conversation. To enhance pitches going forward, I suggest slowing down your speech, asking open-ended questions, and then actively listening to the client’s needs. I know those small adjustments will make you an even better communicator and help us to close even more deals.” 4. 360-Degree Feedback In this comprehensive approach, you’ll gather input from multiple sources, including peers, direct reports, supervisors, and the individual themselves. You’re essentially collecting feedback from everyone around the person to get some different perspectives and views. This is particularly effective for people in middle management who have their own direct reports but also report to you (or someone else). It’s also really helpful for people who work in cross-functional teams, so that you can get a better feel for the way that they are perceived and the way that they interact with others in the company. Start by collecting feedback and gathering insights from the person’s colleagues, subordinates, boss, and then the person themselves. Once you have all of this information available, spend some time compiling what you found out and analyze it. Look for patterns in strengths as well as areas for improvement. Share the feedback privately and constructively, and make sure to devote time to the strengths you appreciate as well as areas for development. Then, collaborate and make a plan for improving moving forward, including setting clear goals and the actions you want to see. An important part of this process is following up periodically. Check in on progress and make sure to provide ongoing support. For more team-centric approaches, strategies to build team trust , and team building tips , make sure to follow our blog. 5. GROW (Goals, Reality, Options, Wrap-Up) Model This four-step process is a good way to help others work toward their goals. The four steps consist of goals, reality, options, and wrapping up. Start with a conversation on goals, then tie that into the current realities of the situation. This will help the person to reflect on recent experiences. Then move into a discussion on the various options open to them, and talk about ways to improve. Finally, summarize by highlighting the key takeaways and action steps. In this example, you can help a staff member who wants to improve their leadership skills. Here is how the conversation might go according to the four steps: “Can you share the specific leadership skills that you want to develop? Maybe share some particular outcomes you’re hoping to achieve? Let’s talk about some of the leadership qualities that I’ve noticed lately, such as when you lead the project meetings on Tuesdays. What’s working well, and what’s challenging in those scenarios?” This will lead to a deeper discussion, where you can encourage the employee to brainstorm ideas with you. “What are some of the approaches you could try? To make those come to fruition, which resources or support do you need?” Ideally the employee will open up about some various ideas as well as what support they need from you. Make sure to wrap up on a positive note that includes concrete action items, for example “Based on this discussion, it seems like the areas for immediate focus are active listening and delegation. Let’s create a plan to delegate certain parts of your project next week, and perhaps sign up for an active listening workshop within this quarter.” 6. Start-Stop-Continue A lot of valuable feedback involves sharing what someone might start doing, what they should stop doing, and what they can continue for peak performance. For instance, the next time you need to have a general feedback discussion, you could say something like: “Let’s start thinking about implementing regular status update emails to keep the team in the loop. It’ll improve our overall communication.” For Stop, you could add something like “On the other hand, you might want to stop micromanaging the team in these ways. It can be demotivating, so let’s focus on helping the team to handle their tasks more effectively.” And finally, to continue, “Lastly, please continue to facilitate our weekly team meetings. Your leadership there has been really effective in facilitating great discussions.” 7. SBI (Situation - Behavior - Impact) Model This process is all about painting a comprehensive picture when you’re giving feedback. It focuses on describing a specific situation, the observed behavior, and the impact of that behavior on the team or work. For example, if you’re talking to an employee about a recent interaction with a client. Here is how you can start the discussion: “Let’s talk about the client meeting we had yesterday. I noticed that you interrupted the client a few times while they were explaining their requirements. I can imagine this made them feel unheard and maybe even frustrated. That could impact our overall client relationship and the work we get moving forward.” After that, follow up with a discussion on how things can be improved and how you are prepared to help. Sometimes, people need additional resources to improve in the ways that you want to see. You should encourage them to share that with you, and talk about what you’ll do to offer support. 8. STAR (Situation - Task - Action - Result) Tactic This option not only sounds cool, but can be really effective. It’s all about making feedback specific and relevant to the actual situation. This can be a good way to share negative or positive feedback, but it can be especially useful when you have good news to share. If we want to use another example from an employee during a client pitch, you can start by describing the situation. “Remember that important client meeting last week where we needed to secure a new contract? You were tasked with presenting our products’ features and benefits in a really convincing way. You were well-prepared and did a great job addressing the client's concerns, and offered real solutions. And guess what? You nailed it and we secured a huge contract. Congrats!” This is a powerful way to share great information with your star employee (get it?). 9. BOOST (Balanced, Objective, Observable, Specific, Timely) model The best feedback is objective and balanced, and includes behavior that is actually observable and relevant. This helps to ensure that feedback is fair, unbiased, and actionable, and also provides an avenue for future conversations. For example, if you want to give some feedback to a software engineer about coding, you could say: “I wanted to offer some feedback on some strengths and improvement areas. As you know, our objective is to improve coding efficiency and quality. I noticed in your recent code review that you found and fixed critical bugs before they caused problems in production. You showed superior debugging skills and attention to detail.” Share this feedback directly after a project so that the information is timely and specific to something the employee will remember. 10. CAS (Criticize - Ask - Suggest) This feedback technique combines constructive criticism with open-ended questions and options for improvement. Though you start with criticism, you move into a discussion with questions and then end with actionable suggestions. Here’s an example you could share with a marketing leader: “I’ve got some concerns about the effectiveness of the most recent campaign. Can you help me to understand how you chose that specific audience? How about for our next round we take a more data-driven approach and refine some of the market research available to target an audience?” Retreats offer an opportunity for feedback Providing feedback to employees is a crucial part of developing them and improving performance over time. It’s not always easy to find time to have these discussions, but an annual review is a good place to start. Some people find quarterly reviews worthwhile, but really you can have these discussions as often as you (and your employee) would like. If your staff isn’t geographically close or partly remote, it can be harder to schedule these conversations. That’s where an offsite retreat comes into play. You can use that time to pull employees aside and have one on one conversations.  A team-building retreat offers time to learn and train together, as well as time to socialize and provide valuable feedback. A company or team retreat provides quality time between managers and their reports and offers lots of chances for giving feedback using any of the methods we covered here. Source: https://www.surfoffice.com/blog/team-feedback-methods
July 7, 2024
When it comes to managing employee behavior and performance issues, the progressive discipline process offers obvious benefits One of the most difficult challenges for many companies is the need to address negative behavior and performance issues in the workplace. Without a concrete plan to manage discipline, decisions may end up being arbitrary, inconsistent, and even open to legal action. That's why it is incumbent upon businesses to develop sound disciplinary policies that clearly outline how these problems are addressed. A progressive discipline process is one commonly used option. In this post, we'll provide a progressive discipline definition and explain its many benefits. We'll also examine the steps that are commonly used in any system of progressive disciplinary action. What is progressive discipline? Progressive discipline is a process that involves a structured approach to correcting employee behaviors. Organizations that adopt the progressive disciplinary process implement a system of corrective actions that escalate in severity with each infraction. This allows management to provide helpful notice to employees that gives them an opportunity to correct their own behaviors or performance issues and avoid any escalation in discipline. Since organizations should use disciplinary processes to correct undesirable behaviors rather than punish offenders, this progressive approach offers one of the best ways to achieve that goal. It ensures that management communicates problems to employees in a clear and timely manner and provides a structured way to encourage improvements in performance and behavior . For managers who may struggle to deal with problem employees, this process can also provide a guided approach to engaging in difficult conversations. What are the benefits associated with progressive discipline? There are many benefits for companies that implement a progressive disciplinary policy for their organizations. We've listed some of the most important benefits below. This type of discipline process can help managers and employees to resolve concerns before bigger issues arise The progressive disciplinary approach can facilitate improved communication between management and their workers, which can help managers to develop more productive and higher-performing teams Implemented properly, this disciplinary approach provides employees with fair notice about expected behavior and results, and promotes accountability By using a progressive series of increasingly severe corrective measures, employees have incentive to self-correct Management can avoid arbitrary decisions that could lead to negative consequences, including legal concerns in some jurisdictions Employee retention and job satisfaction tend to be higher in environments that provide clear expectations and a fair, just, and consistent disciplinary process Because steps in the process are typically well-documented, employers will have an easier time defending difficult decisions about suspensions and terminations What are the typical steps of the progressive disciplinary process? To understand how a progressive disciplinary process works in a real-world company setting, let's examine a typical step-by-step progressive approach. Some of the most common disciplinary policies use a four-step framework that involves increasingly serious consequences for the employee. 1. Verbal warning This is almost always the first disciplinary action in any progressive discipline system. As soon as an issue comes to management's attention, someone is tasked with warning the employee about the problem. This warning can be delivered in either an informal or formal meeting, during which the employee is told about the behavioral or performance problem. In many cases, management also provides the employee with recommended steps that they can take to correct the issue so that further action can be avoided. Even though the warning is delivered verbally, company policies should require that the person issuing the warning document important details. These details include vital information like when the warning was given and the behavior or other issues that prompted the action. The documentation should also list everyone involved in the meeting, the actions the employee agreed to take to correct the problems, and whether any follow-up conversations are scheduled. 2. Written warning When verbal warnings don't lead to the necessary positive change, management then typically follows up with the next progressive disciplinary step – the written warning. This is a more formal action designed to signal to the employee that the issue has become a more serious concern. Some companies include the possibility for multiple written warnings within this stage of the progressive discipline process. The written warning should describe the employee's failures, the policies that have been violated, and specific steps that they must take if they want to get back in the company's good graces. It should also provide fair warning about the consequences the employee will experience if those corrective actions are not followed. Employers should allow employees to discuss the document and should inform them that signing it is simply an acknowledgment that they received the warning. Again, everything about this meeting should be documented, and the documentation and written warning should be placed in the employee's employment file. That documentation should include details about the participants in the meeting – all of whom should have signed the warning - as well as the agreed-upon action plan to correct the behavior and other important information that provides an accurate historical record of the meeting. 3. Final warning, including possible suspension period Once the written warning step has been exhausted (again, some companies may provide as many as three written warnings before escalating the process), the next stage of the progressive discipline process is considered the final warning. This is another document-based corrective action that basically puts the employee on notice that any continued failure to correct the problem will result in termination. Sometimes, this final warning can also be accompanied by a period of suspension without compensation. Like the other warnings, this one should be well-documented with details about the policies that have been violated and what the employee was told to do to correct the situation. The documentation should also note that this is the final warning. It must be signed by everyone present at the meeting and stored in the employee's employment file. 4. Termination As you might expect, the most drastic and final step of the progressive discipline process involves the termination of the employee. While the entire process is designed to correct behavior and avoid this step, there are times when there is no other option but to fire an employee who fails to correct behavior or performance issues. This step also requires detailed documentation and careful attention to the details.  Larger companies will typically want to handle termination through human resources, and sometimes in consultation with employment lawyers if potential legal issues could arise. Witnesses should always be present whenever possible and the employee should be given a detailed review of the entire process, beginning with the verbal warning. The termination notice itself should be provided in written form, with a copy placed in the employment file. The appeal In addition to that four-step approach to corrective action, effective progressive discipline often includes an opportunity to appeal decisions made in each step of the process. This provides the employee with an opportunity to offer evidence or arguments in opposition to the discipline. Sometimes, employee behaviors involve disabilities or other issues that may require some sort of accommodation. The appeals process can help to promote fairer outcomes based on the best available information. Designing your progressive discipline policy If you're tasked with implementing a progressive disciplinary process in your workplace, it's vital to ensure that you have a well-constructed policy that outlines every key detail. Make sure that yours includes each of the following elements. Details about each step of the progressive disciplinary process This section of your policy should outline each progressive step your company takes to address employee misconduct and performance concerns. You may want to include a brief explanation of each, so that employees know what to expect if they fail to meet expectations. Exceptions that may result in immediate termination Some violations of policy are so serious that they qualify for immediate termination of employment. You should cite specific examples of these actions. For example, criminal activities, physical abuse of co-workers, theft, and similar actions may fall outside of the normal progressive discipline scheme. Any necessary disclaimers Each policy should also include disclaimers that preserve the employer's right to enforce the policy, disregard certain elements when necessary, or make needed changes. Legal issues like at-will employment should also be addressed in this section. Adhering to your company's progressive discipline policy Once you have a policy in place, it's important to make sure that it's followed as rigorously as possible. Employees tend to adapt to the prevailing company culture, and any failure of consistency or fair application of policy will impact their adherence to company rules, productivity goals, and other performance and behavioral metrics. Progressive discipline: a powerful tool to impact employee behavior Without clear disciplinary policies in place, any company will struggle to achieve a fair and balanced application of rules and expectations. Fortunately, the progressive discipline approach offers a clear and understandable approach to managing and correcting negative behaviors and performance issues. By creating and implementing your own progressive disciplinary processes, you can develop a powerful workplace culture that helps employees to overcome their shortcomings and meet your expectations. Source: https://www.topresume.com/career-advice/progressive-discipline-steps-for-creating-discipline-in-the-workplace